Urgently Hiring

1. Communicating with clients over email, chats, or calls, as required and supporting them with their complaints or queries
2. Recreating, identifying and providing input on unique or recurring customer problems.
3. Documenting all customer/case details/communication in the Support Case tracking system.
4. Creating quality knowledge base articles from resolved issues for future use by customers and internal team members
5. Identifying software issues and submit them to development for resolution.
6. Acting as a trigger for the critical incident management process by involving the technical & incident management team. Ensuring adherence to the published compliance framework.
7. Preparing business requirement documents for automation/enhancement of the Process(es), leading pilot and testing efforts of a process rollout including preparation of training material and ensuring that customer queries on a new process are responded to.

Experience:

1. Total work: 1 year (Preferred)
2. Customer service: 1 year (Preferred)

Education & Language:

1. Higher Secondary(12th Pass) (Required)
2. English (Preferred)
3. Hindi (Preferred)