Job Responsibility: Service Coordinator & Data Entry Operator

• Interface with customers and sales representatives to handle both presales and post-sales service functions.
• Generating Invoice in Tally.
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
• Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
• Monitor product order shipment to ensure on-time delivery to customers.
• Alert customers on shipping and flow issues in advance.
• Provide price and cost proposals in response to customer’s requests.
• Contact customers regarding contract cancellations to determine cause and possible corrective measures.
• Develop knowledge about each customer’s business model and requirements.
• Coordinate, analyze and improve customer service functions to meet company goals.
• Maintain database of customer sales order and invoicing records.
• Assist in marketing activities and inventory control maintenance.