Basic Info

Navbharat Tourism is looking for a Back Office Executive who will assist their clients in making the best decisions about their tour arrangements and possess the ability to provide our services and maintain a good relationship with our clients.

Job Requirements

Good communication skills in English & Hindi, Both Spoken & Written

Ability and willingness to work in a multi-tasking environment

Should be a quick learner

Attending customer queries through emails and phone calls

Handling Sales Enquiries, Bookings, Documentation, Complaints handling, etc

Designing & preparing itineraries & outbound holiday packages for customers

Processing bookings by coordinating with the operations team

Communicating with Hotels, Resorts

Domestic / International Destination Knowledge would be an advantage

IATA qualified/any other relevant Travel and Tourism qualification would be an advantage

Assist and support Travel Agents in their daily tasks

Prepare Travel Itinerary for visitors and travelers

Performing day to day back-end operations

Lead Generation and Customer Support via phone calls and emails

Help clients identify their ideal travel package based on their suggestions and requirements

Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc

Regularly maintain a good relationship with our customers

Sell the appropriate tour package to the right customer

Negotiate any customizations or modifications requested and accommodate to the best level possible

Resolve any problem that arises regarding the trip for the customer

Regularly update a database containing client details and their travel information

Ensure this data is secured and handled appropriately

Stay up to date on domestic and international travel trends