What We Offer 

• Opportunity to manage service management applications and improve related processes/services.
• Be part of a team applying strong Information Systems application technology knowledge and expertise.
• Assist with global business needs and help solve difficult topics.
• Become part of a fast-growing international and diverse team.

What You will Do  

• Management of our globally implemented applications (SAP and non- SAP) in the areas of logistics or e-commerce.
• Ensuring an optimal quality of the globally available applications.
• Cooperation in global support as well as a continuous exchange of knowledge with the Headquarters Germany and our units in New York and Hong Kong.
• Analysis of incidents as well as follow-up and escalation management.
• Systematic analysis of incidents with the aim of avoiding problems in the future.
• Proactive and event-triggered use of the monitoring system to identify acute and avoid potential future causes of faults.

What You’ll Bring  

• BE/ BTECH/ ME/ MCA- degree in Computer Science, Engineering, Studies in Business informatics or equivalent education.
• 5+ years of relevant experience supporting SAP applications, with SAP SD or and SAP AFS/Retail/CAR, preferably in the logistics or e-commerce environment.
• Sound knowledge of process modeling, project management, and ITIL service management.
• The ability to manage multiple demands on your time, working with cross-functional, virtual, and international teams.
• Ability to innovate and to effectively deal with rapid change in a positive manner.
• Excellent analytical thinking, problem-solving, organizational, and time management skills.
• Strong written and oral communication skills in English.
• Willingness to travel for business meetings, as required.